Welcome to Freight Connect Solutions

Services

Back Office Support Services





Operational Control Support Services

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  • Export Process

  •   Job generation
      MBL draft preparation till surrender confirmation
      HBL draft preparation till customer confirmation
      Update system with stuffing details and seal number
      Export pre alert and manifest to destination agents
      Agent communication (cargo status updates)
  • Import Process

  •   Receive pre alert from origin/disputes to be taken to agents.
      Check and clarify with agents.
      Job creation
      CAN to customers
      Bill of Entry operations in Dubai trade
      Follow up with customers for DAP/DDP clearance.
      Updating DO status / cargo status etc.
  • Pre-Sales Ops

  •   Log enquiries
      Coordinate with agents (RFQ)
      Quote preparation
      Upload approved quotes
      Rate filing
      Follow up on quotes
      Rate negotiations
      Routing instruction to agents
      Register jobs
      Do bookings

  • Post Sales Ops

  •   Follow up with agents for shipment status
      Monitor pre alerts
      Check docs attached
      Follow up for missing docs and agent invoice
      Track shipments and update milestones

Customer support services

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      Weekly sailing schedule update
      Monthly sailing schedule update
      Cargo status updates
      Check docs attached
      Follow up docs and agent invoice
      Track shipments and update milestones

Marketing Support Services

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      Relocation
      Preparation of database in target markets industry wise
      Promotional campaign
      Preparation of flyers
      Bulk mailing and e-marketing
      Preparing phone script
      Cold calling and follow up
      Prospecting
      Settings appointment for field sales
      Enquiry generation
      Managing enquiries
      Coordinate with pricing
      Sending quotation and follow up

Finance & Accounting Services

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      Accounts receivable - credit and collection
      Invoicing
      Claims / returns processing
      Revenue assurance
      Procurement
      Quote and order processing
      Pre order and post order processing
      Expense processing
      Credit analysis
      Accounts payable
      Fixed asset accounting
      General ledger accounting
      Project accounting
      Investment accounting
      Lease accounting
      Cash management and forex allocations
      Capex and Opex management
      Credit card operations and management
      Bank reconciliations
      Interbranch / intercompany reconciliations
      Financial reporting
      Planning, budget and forecasting support
      Financial analysis
      Performance reporting
      Regulatory reporting support
      Audit support


HR & RECRUITMENT SERVICES

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      Policy and procedures - set up / updating
      Payroll administration
      Leave management - sick leave / annual leaves/ leave without pay/
      Attendance monitoring and feedback
      Daily activity reporting
      Recruitment / employment offer / contracts/ reference check / induction

      Resignation / termination / exit interviews
      Employee travel management - ticket & hotel booking, relocation services
      Maintaining employee master and records
      Employee date / file management
      Performance management & appraisals
      End of service benefits administration / final settlements


Web development

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      Document scanning services
      Indexing services
      Book conversion
      PDF conversion
      HTML and XML conversion
      Web development responsive,
      Social media campaign
      Facebook optimization
      Digital marketing campaign
      Custom based website development
      SEO support services
      Creative advertisement
      Branding & communication
      Email advertisement
      SMS advertisement
      Marketing automation

Why WE?

Freight Connect Solutions is a registered Indian company to provide non voice based service to domestic and international clients.

We are the choice of professional management when this comes for outsourcing monotonous, non-core processes to specialists with economies-of-scale advantages. Our professional centers provide ideas to MNC Managements to prosper and take full advantage of labor markets to achieve spectacular cost savings to tune of up to 55 %.

Our advantage goes beyond what clients have come to expect from a leading BPO services provider. The difference lies in our ability to exceed client expectations while consistently providing added value in the following ways:

The use of innovative processes, ideas and technology to save client money while delivering greater value and incremental benefits.

A corporate culture dedicated to performing beyond client expectations.
Extensive use of quality management initiatives to enable process improvements, exceeds industry benchmarks, identify opportunities for automation and eliminate redundancies.

"One-stop shop" for state-of-the-art global technology and BPO solutions."
Cultural alignment and proven partnering ability to become an integral part of your organization and strategy.

We help to lower expenses, increase productivity, and greater profits. By helping your business, you would free your energies thus enabling you to focus on building your brand, invest in research and development and move on to providing higher value-added services.

When we help, we bring years of experience in business practices and the ability in delivering complex projects. This leads to an increase in productivity and efficiency in the process thereby contributing to the bottom-line of your company.

When we help, you can get your job done at a lower cost and better quality as well. Due to the difference in wages between western countries and Asia, the same kind of work done over there can be done in India at a fraction of the cost. There is a cost savings of around 60% by outsourcing your work to India. Plus, the quality of the services provided is high thereby ensuring that low-cost does not mean low-quality.

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