Back Office Support Services
"Service to others is the rent you pay for room here on Earth."
Export Process
MBL draft preparation till surrender confirmation
HBL draft preparation till customer confirmation
Update system with stuffing details and seal number
Export pre alert and manifest to destination agents
Agent communication (cargo status updates)
Import Process
Check and clarify with agents.
Job creation
CAN to customers
Bill of Entry operations in Dubai trade
Follow up with customers for DAP/DDP clearance.
Updating DO status / cargo status etc.
Pre-Sales Ops
Coordinate with agents (RFQ)
Quote preparation
Upload approved quotes
Rate filing
Follow up on quotes
Rate negotiations
Routing instruction to agents
Register jobs
Do bookings
Post Sales Ops
Monitor pre alerts
Check docs attached
Follow up for missing docs and agent invoice
Track shipments and update milestones
Weekly sailing schedule update
Monthly sailing schedule update
Cargo status updates
Check docs attached
Follow up docs and agent invoice
Track shipments and update milestones
Relocation - facilities
Preparation of database in target markets (Industry wise)
Promotional campaign
Preparation of flyers
Bulk mailing and e-marketing
Agency marketing services
Cold calling and follow up
Prospecting
Settings appointment for field sales
Enquiry generation
Managing enquiries
Coordinate with pricing
Sending quotation and follow up
Accounts receivable - credit and collection
Invoicing
Claims / returns processing
Revenue assurance
Procurement
Quote and order processing
Pre order and post order processing
Expense processing
Credit analysis
Accounts payable
Fixed asset accounting
General ledger accounting
Project accounting
Investment accounting
Lease accounting
Cash management and forex allocations
Capex and Opex management
Credit card operations and management
Bank reconciliations
Interbranch / intercompany reconciliations
Financial reporting
Planning, budget and forecasting support
Financial analysis
Performance reporting
Regulatory reporting support
Audit support
Policy and procedures - set up / updating
Payroll administration
Leave management - sick leave / annual leaves/ leave without pay/
Attendance monitoring and feedback
Daily activity reporting
Recruitment / employment offer / contracts/ reference check / induction
Drafting agreements
Resignation / termination / exit interviews
Employee travel management - ticket & hotel booking, relocation services
Maintaining employee master and records
Employee date / file management
Performance management & appraisals
End of service benefits administration / final settlements
Drafting letters and certificates
Document scanning services
Indexing services
Book conversion
PDF conversion
HTML and XML conversion
Web development responsive,
Social media campaign
Facebook optimization
Digital marketing campaign
Custom based website development
SEO support services
Creative advertisement
Branding & communication
Email advertisement
SMS advertisement
Marketing automation